FREQUENTLY ASKED QUESTIONS

Pink Bunny FAQs

On the top of the website there are categories of particular products that we are selling, just choose whichever your specific items would be and browse all those pretty things we have. You can also use the “search” option in the upper right corner of our page. And if you find what you are looking for, click it and you’ll see its description. Then place the cursor in “add to cart” button. Look on the top again then click “view cart”, it will take you to “check out” section and you are almost there, choose your payment method. Once you complete your ordering process you will receive an email of your order confirmation. 

For orders ₱2000 and below:
Nationwide:₱220

For orders ₱2000 and above:
All Areas: FREE

We have branches in Cebu, Pampanga and Metro Manila. Orders are usually delivered same day via Lalamove or Grab after payment or placed order is confirmed. Same day delivery within this areas are subject on availability of the product in our branches. If you made an order and if your ordered items not available in the nearest branch to you, we will have to ship it from our other branch via LBC or J&T. Delivery might take 3-7 days maximum.

For orders ₱2000 and below:
Nationwide:₱220

For orders ₱2000 and above:
All Areas: FREE

We have branches in Cebu, Pampanga and Metro Manila. Orders are usually delivered same day via Lalamove or Grab after payment or placed order is confirmed. Same day delivery within this areas are subject on availability of the product in our branches. If you made an order and if your ordered items not available in the nearest branch to you, we will have to ship it from our other branch via LBC or J&T. Delivery might take 3-7 days maximum.

We are free delivery nationwide for those maximum 2000 PHP worth of orders. If your order did not reach 2000 PHP, customer will be shouldering the delivery fee of 220 PHP.

Yes we do cash on delivery, upon checking out you can see it in payment method options. Just fill up the order form and click to cash on delivery option. After placing an order you will be notified that your place ordered is successful. 

You can shop from us in complete confidence, our payment methods are very safe and discreet. It will not show to your receipt the store name you had purchase with. We accept credit card, PayPal, bank transfer, GCash, Paymaya, pera padala/money remittance, cash on delivery. Just choose the payment method that you want upon checking out. 

Yes, when you place an order in our website, just write down in the “NOTE” box your LBC or J&T Branch that you wish to be picked up your order. Or if you are just around Cebu or Manila area, you can also have your order pick up in our physical store. You can place an order through our website, Facebook or Instagram Page or even through SMS, we will be assisting you through all the ways that we can.  

 

Your privacy is strictly important from us that’s why we are automatically wrapping your order before sending it to you. So nobody will have an idea what is inside the package, we also not writing anything. We are describing your order as a gift. 

If you wish to cancel your order please be inform that; 

For Cash on Delivery: Order cancellations are okay as long as your order isn’t dispatched yet. Please note that we dispatch COD orders the next business day after the order was placed. So if you want to cancel your order, please contact us as soon as possible. Kindly send us an email or write to us through any of our social media accounts so that we can manually cancel your order. Once it is dispatched, cancellations are strictly prohibited.  

For non-COD:  Cancellations for orders that already paid and processed are strictly forbidden. 

Changes are possible for orders that are already dispatched but first you have to send back the item we have sent to you. Take note that it should be in good condition and unused. If your order hasn’t been dispatched yet, kindly take note of the following: 

For non-COD orders: Once you’ve finished checking out, you can not make changes to your order from the website anymore. However, you can always email us to cancel your first order, and you may place another order again.  

For Cash on Delivery orders: Please contact us as soon as possible, so that we can make adjustments to your order. Once we dispatch your order, changes are no longer permitted. We can only change it once you have received the first order, and send it back to us in a good condition and unused. 

We are very sorry to hear that. Unfortunately, courier operations are out of our control and the best we can do is to help you follow up with the courier that we used to send your order. However, it is much better that you contact them yourself as they may need some other details that we may not be able to provide such as landmark to your house, your availability, etc. But if you’re not available to do so, we would gladly assist you. Just send us email or message/call us through social media or SMS we will always be at your service. 

For J&T:   https://www.jtexpress.ph/index/query/gzquery.html

For LBC:  https://www.lbcexpress.com/

Tracking details will be automatically send to you after your order has been dispatched.

If you have received a defective item, please be kind enough to send us an email within 7 days upon receipt of the item. Please attach pictures of the said item and provide us with a description of the trouble you are experiencing with the product that you have purchase from us. We will be glad to assist you. 

This scenario is very rare to happen, but in the event that you have received the wrong item or package, kindly send us an email with pictures of the items so that we could send your correct purchase to your doorstep immediately. 

Yes, just place an order in our website and fill up the delivery form, make sure to provide the recipients complete name, address, and contact number. We will contact the receiver before sending your order, and inform you as well after the package has been delivered. 

As of now we don’t deliver overseas due to some customs issue and we are not sure about the safety of your order.